SECURITY AND PRIVACY
Credit Cards
We accept MasterCard, Visa payments through our website.
Our checkout pages are securely served and encypted using SSL, Credit Cards are verified in real time using BNZ - Buyline.
Currency conversion
The conversions done in the site are indicative only. You will be charged in NZD. The exchange rate in effect at the time of the credit card processing will be what is reflected in your currency on your bill.
Please click here to view the BNZ privacy policy.
SHIPPING
Within New Zealand
All orders are sent through CourierPost. All shipments cost $7.50, throughout New Zealand.
Order confirmation emails sent before 4pm NZ time mean that order will ship the same day. Most orders will be delivered the following day, although a few rural areas may need an extra day.
International Orders
Orders to other countries will be sent via NZPost, and will take 1-2 weeks to arrive. Costs are as follows:
Weight
500gm 1kg 2kg
Asia/Pacific
$9NZ $18NZ $38NZ
USA/Canada
$9NZ $18NZ $38NZ
Rest of World
$10NZ $20NZ $40NZ
WARRANTY POLICY
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Active Timing returns policy, we in fact go above and beyond the expectation of these two statutory laws. Active Timing has a 3-month money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Active Timing
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Active Timing Services Limited. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Procedures
There are five options available for our customers who would like to return a product -
1. Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or event etc) or another product or event of the same value. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on items of apparel that have been worn, except where the product is deemed faulty.
2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods or service from our website within the last 3-months, and providing we cannot repair or replace the item, they may obtain a refund.
3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the n-duro.co.nz online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $5.00.
4. Repairs
If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
5. Active Timing products are guaranteed against failure or defect for 3-months after purchase.
RETURNS
If for any reason you are not completely satisfied with your Active Timing product, please follow this guideline to ensure a quick refund or replacement.
1. Complete the return form on the back of your packing slip. 2. Pack the product and return via insured CourierPost or carrier of your choice. 3. Send to
Active Timing Service Limited, 1 Ernest Gray Place, Halswell, Christchurch
For additional information, email if you are outside New Zealand